Terms and conditions

www.clevercoffee.dk is owned and operated by CleverCoffee ApS, Fillerupvej 27, 8300 Odder., CVR number 38466216. Bank: Merkur Andelskasse. Reg. No. 8401 account no. 4299329. Contact: webshop@clevercoffee.dk

All orders received via www.clevercoffee.dk are processed according to the terms and conditions stated here. By placing an order on www.clevercoffee.dk, you as a customer acknowledge having read and accepted these conditions. A completed order is always considered a binding agreement between the customer and CleverCoffee. We reserve the right for price errors, typing errors, technical errors in the system as well as changes in specifications and out-of-stock products.

Prices

All prices are daily prices and the price is stated in the local currency including VAT and any taxes. Prices are exclusive of shipping and delivery costs. The prices at the time of placing the order are valid.

Payment and transaction costs

At CleverCoffee.dk, you pay for your goods with Dankort, MobilePay, VISA card or MasterCard depending on your location for the amount in your local currency that the order is for. The amount is only raised on the day the goods are dispatched from CleverCoffee's warehouse. Payment data is sent to NETS in encrypted form (SSL), and at no time can or will www.clevercoffee.dk gain access to your personal payment data, just as this data is not stored in our payment system.

Coffee subscription

When you buy a coffee subscription from CleverCoffee, you enter into an agreement which, over the selected period, has ongoing shipments of several consecutive purchases.

Payment is made per delivery and the money is first deducted from the payment card when sending each individual delivery. An invoice is sent per email to the customer for each delivery.

When placing an order, you are created with access to "My account", from which you can log in and manage your subscription. You can stop the subscription at no cost if you do not want to receive more deliveries or change your subscription if you want more/fewer deliveries or a larger/smaller quantity per delivery. An email is sent to the customer each time the current agreement is changed.

Complaint

CleverCoffee encourages you to check the delivered goods immediately after receipt. Should you discover any errors or omissions, please notify us immediately.

As a consumer, your purchases are covered by the Sales Act's rules on the 2-year right of complaint. The complaint period runs from the date you receive the goods. If you notice an error or deficiency in your order, or if you wish to advertise a product, please write to us at the email address webshop@clevercoffee.dk . Please state your order number when you write to us, and we will get back to you as soon as possible with an announcement about the further process. If the complaint is justified, you can either have the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. This of course requires that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour. Under no circumstances may a product be put into use before the complaint has been processed. If the complaint is justified, CleverCoffee will refund reasonable shipping costs that you as a customer may incur in connection with returning the product. We will endeavor to process your complaint as quickly as possible.

How soon should I advertise?

You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months of the defect being discovered, the complaint will always be timely.

Start a complaint

Before returning, please notify us by email at the email address webshop@clevercoffee.dk . You will then receive a return number, which you are asked to put on a copy of the order confirmation, which should be enclosed with the return item. After that, repayment will be made via transfer to your bank account. Please note that we do not receive packages sent by cash on delivery. You are also welcome to deliver your item to us in person by prior agreement.

I have regretted my purchase

If you wish to return an item, you must notify us of this within 14 days of receipt. You then have a further 14 days to return the item. It is your responsibility that the item reaches us in perfect condition and when the right of withdrawal is exercised, you must pay the return costs yourself. If the item has been used before return, it is up to CleverCoffee to assess the decrease in value and we will subsequently refund you the remaining amount.

If you wish to use your right of return, you must contact us at webshop@clevercoffee.dk .

That is why we use cookies

CleverCoffee.dk collects information about our users, e.g. via so-called 'cookies'. When you visit CleverCoffee.dk for the first time, you automatically receive a cookie. We draw attention to this via an information bar at the bottom of the screen the first time you visit the page.

A cookie is a small text file that is stored in your web browser (e.g. Internet Explorer, Chrome, Firefox, Opera, etc.), and which registers you as a unique user. This cookie identifies CleverCoffee.dk's web server when you visit the page and registers its use.

A cookie can contain text and numbers. It is not a program and cannot contain viruses. www.clevercoffee.dk stores your postcode in a cookie, so that you do not have to enter the postcode every time you visit www.clevercoffee.dk.

Most browsers let you delete cookies from your hard drive, block all cookies, or receive a warning before a cookie is saved. See your browser's manual or help function for more information about these functions. However, you should be aware that sometimes you may not be able to access a website or that some functions of the website will not work if you do not accept cookies.

Disputes

The Danish venue rules apply to all purchases.